Jan. 21st, 2012

feng_shui_house: hand with crossed fingers text I've got my fingers crossed (Fingers crossed)
My trust in Comcast is in the negative numbers, but MAYBE the problem has been resolved. The tech who came out today said my signal was LOW and should NOT have the splitter that one of the Comcast techs put on months ago because at that time the signal was HIGH (every subsequent Comcast tech said the splitter SHOULD STAY on when I asked them EACH TIME-- including, I seem to recall... HIM).

I can't prove anything, of course, because Comcast conveniently never keeps records.

I had the guy leave me the splitter on the off-chance that it'll turn out I need it, and the next Comcast tech won't have one.

Flickrs photo rules- beware unexpected pitfalls )
feng_shui_house: me at my computer (Default)
The connex is so slow now, I've been trying for 15 minutes to run a speedtest & it still can't get an upload reading. The tech had said 'oh speedtest is meaningless because its trying to do everyone's readings at once'. BULL.

He also said he didn't care what I told him about previous techs finding problems in the line while the house was fine. It only mattered what he saw the moment he was here. When it was working. Great. I told him I DID luck out and have a tech here when it failed before and that tech was supposed to have escalated it to maintenance he said he didn't see any record of that. SO EVEN if the TECH is here when it fails it doesn't go onto the next stage??

Called Philly again and left a voicemail. Don't expect it to matter, but for the record. I shall keep trying to get speedtest results & on Monday try again to email the complaint email.

*sigh*
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