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Date: 2009-01-02 10:36 pm (UTC)I booked our holiday today. I phoned instead of doing it on-line because they didn't have the ferry crossing that we wanted on their web site while it was on the ferry company site. When I told this to the young lady taking the booking she pulled the ferry site up on her computer, agreed with me and got someone else to add it to their system so that she could book us onto it.
Before I had your tales of woe I had imagined that the US was efficient and basically honest. I don't know how you cope.